There are hundreds of CRM solutions that anyone can window shop. The availability of so many options should have made the task of choosing just one much easier, but it only confuses the small businesses and startups that are hard-strapped for cash. Most SMBs and startups need CRM solutions that are not only within their budget but also serve their purpose.

Therefore, selecting the ten best performing CRM solutions for small businesses and startups is no easy feat. One has to consider several factors including price, contact management, ease of use, automation, consumer support, and potential for scale-up while weighing their options.

Today, we will explore the top 10 CRM solutions available for small businesses and startups.

Zoho CRM

Zoho CRM is perfect for all Windows, Android, and iOS users. It has an easy user interface that allows quick customization. Zoho comes with an onslaught of different tools that supports multi-channel connectivity, including mobile, social media, social messaging apps, emails, and chats. The user can choose to keep track of their sales over extensive periods by maintaining detailed reports.

It does have a free version, but if you are interested in the Zoho experience, you can begin with the Starter Plan at $8.62 per month, Standard Plan at $15.52 per month, the Professional Plan $25.87 per month or the Enterprise plan for $38.80 per month. There are more customizable packages that make Zoho one of the most SMB and startup-friendly CRM solutions in the world today.


EngageBay is a simple, affordable, integrated, all-in-one marketing, sales and service automation platform with a free CRM, built to grow small businesses and startups.

EngageBay is one of the best CRM for small business that helps you grow your business. The marketing automation suite helps you save time, nurture your audience and automate routine, manual tasks. With the free CRM and sales automation, you can organize all your email contacts, track deals and the sales pipeline to grow your sales.

Further, you can build meaningful customer relationships that stay for life. And finally, with the free live chat and helpdesk features, provide real-time assistance to convert visitors to happy customers. Track, prioritize and solve customer support tickets in minutes.

Agile CRM

Agile CRM is one of the best CRM options that come with wholesome solutions for small businesses. Apart from being a robust CRM, it also has provisions for built-in marketing automation. It uses customizable triggers like user email, text, and social media chats to engage them. It is ideal for both B2C and B2B startups and SMBs.

The Starter Plan comes for $8.99 per month, along with features for marketing automation and social media mention monitoring. The most popular Regular Plan comes for $29.99 per user per month and has the provision for managing 50,000 contacts. There is also a free plan that is ideal for up to 1000 contacts, along with the management of email campaigns and leads.


HubSpot is a unique CRM that has no time limit or trial period. It supports up to 1 million contacts for unlimited users for an indefinite period of time.

Today, the HubSpot CRM powers the robust blogging and marketing platform – HubSpot seamlessly. It comes with built-in chat rooms, chatbots and consumer service request ticketing systems. It is indeed a fantastic opportunity for startups and SMBs looking to expand their market without spending a dime.


If you are looking for a robust CRM solution with the ability to manage multiple projects, then Insightly is your best bet. The UI is quick and clutter-free. You can use its drag-and-drop ability to manage various campaigns, tasks, and reports. It is the ideal CRM platform for B2C and B2B platforms.

The Insightly free plan comes with basic contact management options for only two users. Small businesses at least require the Plus plan for $29 per month per user that includes 100 email templates, extended record limits, and email scheduling options.

The Professional plan is best for rapidly expanding businesses with allowance for lead-assignment roles, customizable dashboards, real-time reporting, project management, and role-based permissions for just $49 per month. The Enterprise Plan comes for $99 a month and has every feature a small to medium-sized enterprise could ever need to manage their customer data.


CRM features

It is one of the most popular CRMs available in the market. Today, hundreds of small businesses and startups in the US trust Salesforce to manage their content and contacts. Salesforce is building their AI engine to manage their CRM features and enhance their ability to match tomorrow’s big data surge.

Today, you can avail the AI-based platform of Salesforce at $75 (Professional Plan). However, it also comes with a free trial for 30-days. If you are looking for a sound future for your enterprise, you should check out the Salesforce Einstein trial as soon as possible.

Less Annoying CRM

Of all the CRMs you have used this far, Less Annoying CRM might just be the least complex one. It has a straightforward and neat UI, but it does offer multiple pipelines for every lead. Customizable and ready-to-use lead management tools make the job much easier for your sales team. The only drawback is the lack of notifications for lead handoffs and the nominal reporting options.

At just $10 per month, it might just be cheaper than one pizza for four people!

Zendesk Sell CRM

If you are looking for the simplest yet effective CRM for a B2C enterprise, then Base CRM is the option for you. Base CRM, now known as Zendesk Sell offers free training webinars for fresh users. You will receive complete mobile abilities along with multi-OS support. It also provides state-of-the-art predictive analysis reporting via its easy-to-use interface. The only disadvantage you might face is the lack of enough customization. More in-depth automation, intelligent analytics, and detailed reporting are not the strong suites of Zendesk Sell CRM.

However, you can begin with a 14-day free trial to check if Zendesk Sell CRM is everything you have hoped for. The monthly Enterprise plan starts at $99 (billed annually).


The full process Sales CRM that can handle the information and relation of B2B small businesses comes with excellent sales and lead management tools. Teamgate covers several services including customer support, account and finance management, in-app services, and email marketing campaigns. It is the final product of multiple integrations, including MailChimp, Xero, Zendesk, and Zapier.

The Teamgate pricings are quite simple at $9 per user per month for the Starter plan, $22 per user per month for the Professional plan and $65 per user per person for the Enterprise plan.

Capsule CRM

Capsule CRM has been around since 2008, giving the creators enough time to modify it and perfect it for SMBs and startups. It is easy-to-use with a fuss-free UI. Capsule CRM allows users to track their sales pipelines and consumer relationships. It can support both mobile and desktops. However, the lack of campaigns and extensive reporting options is the major caveat of using the Capsule CRM.

You can check out their free package, before deciding if you need add-ons for £12 per user per month.

Before you wrack through hundreds of reviews and pricing charts of CRMs on the web, give these ten listed CRMs a try. Their pricing, intuitive interfaces, customization abilities, and suitability for automation make them incredible choices for all small businesses and startups.


Image Credit: pixabay


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